Unified communications as a service (UCaaS) is a cloud-based delivery model for enterprises for multiple methods of communication. Clients chose UCaaS for high-quality voice & data for improved business functionality, enhanced collaboration tools, easy access for multiple offices and remote employees, and superior business continuity with secure, redundant switching & routing facilities.
Contact Center as a Service (CCaaS) is a cloud-based solution that allows enterprises to utilize software from a provider's system. A CCaaS model is cost effective for businesses as they only purchase the software they absolutely need, eliminating the need for intensive IT support. CCaaS is a great solution for most call centers, as they can increase or decrease scale of use depending on the evolution of the business. Improve your call center experience for employees and customers while reducing costs with a CCaaS solution from Fourth Dimension Networks.